customer service


Shipping

Your order will ship within 2 to 3 business days. Enjoy Free Standard Shipping on US orders over $100!

Choose from Standard Shipping (USPS First Class Mail) & Priority Mail at checkout.

First Class packages typically arrive within 3 to 8 days after the shipping date.

Priority packages typically arrive within 1 to 3 days after the shipping date. Delivery confirmation & insurance are included on all packages.

International Orders Ship Via USPS First Class International. Insurance, when available, is included. Amy Friend Jewelry is not responsible for any fees or taxes that may be charged to international shipments.

Packaging

Amy Friend Jewelry Packaging

Your order will be shipped in an "indestructible" white delivery box. Inside you'll find your jewelry enclosed in a colorful gift box, wrapped in twine & cushioned with tissue. Each item will be ready to give (or ready to wear)!

All of our paper products are purchased from recycled sources & we recycle everything!

Payment

We gladly accept Credit Card and PayPal payments.

This store uses Shopify payments via Stripe and PayPal for payments.  PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).  

Contact Us

Send an email to amy@amyfriendjewelry.com or call 512-393-4802.

Customizable options

If you don't see your preferred necklace or bracelet length as an option, contact us, and we'll make it happen. Check out this diagram to determine your perfect necklace length.

Are you interested in an item, but you'd like it in a different gemstone/color? Get in touch! It just might be possible.

Returns & Exchanges

If you aren't absolutely happy with your purchase, please return it within 15 days for a full refund, or exchange.

Follow these easy steps for a quick return/exchange:

1 - Send us a quick note at amy@amyfriendjewelry.com to let me know a return is on the way. (We'll then discuss exchange information if applicable.)

2 - Wrap your return in the original shipping box or a bubble mailer.

3 - Send your package to:

Amy Friend Jewelry
PO Box 248
San Marcos, Texas 78667

A refund for the returned item amount will be issued as soon as the item is received.

You will be responsible for return shipping costs, but in the case of an exchange, your second order will ship for free.

Etsy

Amy Friend Jewelry designs are also available on Etsy.

Wholesale

If you are a shop owner interested in carrying a selection of Amy Friend Jewelry, please contact us at amy@amyfriendjewelry.com for a link to the wholesale site.

Privacy Policy

Click to read the Privacy Policy for Amy Friend.

SaveSave